Our Team
Jeff Kushmerek
Jeff has devoted over 2 decades to helping companies optimize Customer Success and Professional Services teams, understanding the integral role that those teams play in customer satisfaction. This expertise led him to found Infinite Renewals - dedicated to empowering SaaS B2B businesses by strengthening their post-sale operation
Starting as a developer in the 90’s, Jeff has been a part of amazing teams at Endeca (1B purchase by Oracle), Brightcove (VP at IPO), and Virgin.
Jeff’s B2B post sales journey started at Onesource Information services, where he was a presales/post-sales developer. Jeff learned fast that he was on the hook to build what he sold, and was always paired up with sales on the next big customer.
The next stop was Endeca (bought by Oracle) where he was on the Professional Services team launching large logo customers such as IBM, WebMD, Office Depot, Lowes, and many more. During a time of explosive growth, Jeff was asked to help scale the team from a 30 person local team to a 100 person global team. He coordinated a move to agile technologies and received the Innovators Award (previously only awarded to developers). Jeff also created the Partner Program, to help small SMB and large global consulting groups to sell, develop, and implement Endeca.
Jeff’s next move was to help create the Brightcove Professional Services team, whose mission was to launch new customers with groundbreaking experiences. He was also able to create new revenue streams by creating repeatable offerings to upsell to new and existing customers. While at Brightcove, Jeff started to notice the change from on-premise to SaaS, and how that was affecting customer onboarding and implementation. Then, when at Virgin, he noticed the need for more specialization in customer success teams and created the first implementation and migration teams.
For the last 10+ years, Jeff has been working with companies to make the continuous improvements to Customer Success and Professional Services teams that are needed, as well as how everything from Product and Presales has an overall influence on the crucial first steps that have an impact on customer satisfaction and retention. This led to the founding of Infinite Renewals, whose mission is to help SaaS B2B companies grow and scale by fortifying their post-sale teams and processes.
Companies should put customers at the center of everything they do.
Kate Mazzini has years of experience leading strategic Account Management and Customer Success teams at dynamic organizations, from start-ups to mature SaaS companies.
Kate’s leadership roles at CloudHealth Technologies and Brightcove were pivotal moments in her career, changing how she thought about customer relationships and how she engaged with her clients. She realized the need for every SaaS organization to make Customer Success not just a discipline or a job, but part of the company’s fabric from the top down. Kate helped define and execute the transformation of Sales-driven Account Management teams to newly formed Customer Success teams; those teams were responsible for ensuring customers found value in the products they bought, that they were achieving their evolving business goals throughout their journey, and ultimately renewing year over year – ideally with a smile.
Every person in an organization, whether indirectly or directly, has a critical role in making sure customers are successful above all else. Kate’s expertise will help to ensure this new way of thinking is embedded across your organization.
Kristine's greatest compliment came from a VC: "Kristine is a high throughput operator"
Throughout a wide and varied 20-year global career, Kristine has distinguished herself as an accomplished eCommerce, Customer Success, and Operations executive.
Beginning in the early aughts with Intershop (Germany's then-largest eCommerce company), and reporting to the COO, Kristine held multiple operations roles, culminating in her delivery of the company's ISO 9000 Quality certification.
Intershop's CEO, Stephan Schambach, left the company to launch Demandware (1B purchase by Salesforce) and hand-selected Kristine to join the founding team in Boston to lead all post sale customer-facing initiatives (onboarding, customer success, support, etc). After Demandware's Series B, she was recruited to join Endeca (1B purchase by Oracle) in 2006 within the field operations team.
During her time at Endeca, Kristine earned an MBA at Babson and moved from field operations to a global strategy role (including M&A work) based in London. After Endeca's acquisition by Oracle, Kristine was a London-based Product Strategist covering emerging markets in EMEA and APAC. Kristine rejoined Schambach as part of the founding team in his third company, NewStore, heading up all post-sale client relationships from delivery to ongoing success and growth.
Kristine is now excited to continue her career helping growth-stage companies achieve greater efficiency through process improvement, strategy development, and go-to-market tuning as a consultant and advisor - and fellow operator.
Renée is a Customer success leader with a track record of guiding early-stage startups through swift and measurable transformation. Proven success in implementing structures to support scalability, efficiency, and operationalization. Renée has led customer success teams for several B2B technology companies, including Salsify, Acquia, HP/Vertica, Kyruus, Axeda Corporation (acquired by PTC), Endeca Technologies (acquired by Oracle) and Connected Corporation (acquired by Iron Mountain).