The Top 5 most controversial topics in Customer Success today

In Occtober 2022, Jeff was invited to be on the Keynote Panel at the Churn Zero conference (Big RYG). He was onstage with a panel that included :

Alison Tiscornia (CCO Churn Zero)

Archana Shetty, Asana

Stephanie Berner, LinkedIn

Andrew Fink, 6 River Systems

The 5 topics discussed were:

Is NPS a CS metric?

Are QBR's dead?

Does Customer Success own a number?

Who should Customer Success report to?

Why is Customer Success under representated in Board Room?

Watch our debate here: